If you need to cancel an order for any reason you can do so within 14 days of receiving the products.  You then have 14 days to return the products to us.

Please check your order as soon as you receive it and report any problems as soon as you can so we can deal with it quickly.

Returned products must be in the original packaging and need to be accompanied with your proof of purchase.

If you have changed your mind and no longer require the item it must also be sealed.

The shipping costs of any returns is the responsibility of the customer.

Once the return is accepted will issue a refund for the cost of the product including the cost of the original delivery fee (least expensive delivery option).

How to return a product

To return a product please email us at info@figurecollector.co.uk with your order number and a description of the issue and what you want to return.

We will then reply with further details of how to process your refund.


Returns should be posted to the below address:

Figure Collector
15-16 Moulton Park Office Village
Scirroco Close